FAQ
Opening Hours
Our opening hours are from 9.30am to 6.30pm, Mondays to Fridays (excluding Public Holidays).
Orders
You may place your order through the guest account. However, having an account with us would make placing future orders more convenient as you wouldn’t need to key in your details again.
You would also be the first to receive any sales and promotions through our email notifications!
You can click on the item and add it to your basket. Once you are ready, proceed to your basket page to check out.
Once your order has been placed, it cannot be cancelled or changed.
You will receive an order confirmation email, complete with order details. In order to receive the email, kindly ensure that your email address has been accurately entered upon checkout.
If you do not receive the email within an hour, kindly check your SPAM box.
Your order is only confirmed upon successful payment.
Yes, it is. In the event that we are unable to contact the recipient upon delivery, the sender will be contacted.
Yes, you can attach a message to the recipient upon checkout. Kindly follow the sample format in the message box. Do remember to sign off even if you wish to remain anonymous!
Delivery
We deliver to local addresses with the exception of restricted areas.
We deliver from Mondays to Fridays by 6:00pm for office addresses and 10:00pm for residential addresses. Please refer to our Delivery and Returns section for more information on delivery.
Unfortunately, we are unable to deliver at a specific time slot, but rest assured that your order will be delivered by the time stated above.
Same day delivery applies to orders placed by 10.30am each day.
We do not charge an additional fee for delivery.
An email will be sent to you once your order has been delivered and completed.
Kindly drop us an email at [email protected] or give us a call at +65 6244 2904 and we would do our best to make it possible for you.
Payment
We accept VISA and Mastercard for Daily Picks. For custom orders, we accept bank transfer.
Feel free to contact us at +65 6244 2904 or drop us an email at [email protected] and we will respond to you the soonest possible.